HOW CAN WE HELP YOU?

We need ample time to make sure we give you the best possible content and also for us to plan accordingly. We always try to be flexible with situations that are out of your control, but as far as possible, please plan diligently. 
If you have an event or campaign coming up try to think through all the marketing things you might need. If you arent sure, let us know and we can help guide you.

Be as clear, and detailed as possible of what you need so that we can help you quickly and efficiently.

Know the sizes, quantity, style, budget approvals, etc.

Example of what NOT to fill in: 
“I need a flyer for a worship night.” or “We need a post for Equip”

Example of what helps:
“We have a worship night coming up: We would love to have:
Flyers: Size, Quantity, Budget approved
Wording: Join us for xxx, date, rsvp, venue

2 x Social media posts:
Details: Join us for xxx, date, rsvp, venue”

1 x Whatsapp Invite

Here is a rough example of timelines and how much lead time we would need: 

Designs: 7 working days
For any designs, we need at least 7 working days. This will vary with the workload and seasons, but for most designs, this should be enough time.

Campaigns: 2 months
For any campaign (eg: conferences, equip, groups, age group ministries) we usually start promo 5 weeks out. This means we need at least 3 weeks to plan and strategise. Again, this will vary with different requests, but as far as possible, plan ahead of time.

Video/Film: 3 months
This will be calculated based on individual projects but generally needs about 3 months notice beforehand. If you have a conference coming up or need something to be filmed, please put in a request and our team will get back to you 🙂

Once we receive your request, this is what happens next:
1. Our team will review your request and a Comms team member will be allocated to your project. You will receive an email once we start working on it.

2. Once 1st draft is completed it will be emailed to you for feedback.

3. If you have any changes or suggestions, it will be taken into consideration and the final project sent back to you.

4. Upon project completion you will receive an automatic email asking for your feedback on how we did. This short survey is so that we can learn and improve.

*Please note that not all requests are guaranteed to be actioned on or deadlines may not always be possible. We do our absolute best to serve all department’s comms needs, however, there may be cases where team capacity or resource does not allow us to accept your project. These cases are rare and if they do happen we will communicate to you why and suggested alternatives.