9. We operate with healthy, humble,  honest communication and feedback. Jesus was crucified, so we don’t crucify each other.

That means:
• Feedback is welcomed and encouraged
• We give feedback with love, wisdom and grace
• The focus of our feedback is to improve what we’re working on
• We check our intent before we give feedback
• We listen and respond, rather than react when we receive feedback
• We’re not afraid to apologise when we get something wrong

10. We don’t sweep things under the carpet.

That means:
• We don’t avoid issues that need to be
challenged or addressed
• We don’t avoid the elephant in the room, but at the right time, with love and grace we address it
• With wisdom we keep confidentiality while recognising the legal and moral obligations of every situation
• When things go wrong, we deal with them openly and honestly and we don’t take criticism personally

11. We’re flexible yet organised, this means that we plan ahead but we’re ready for anything.

That means:
• We plan and are consistently refining and improving our systems and structures
• We’re always up for a new adventure or ready for a new opportunity
• We are organised and this creates room for spontaneity

12. We believe that healthy margin builds healthy people in order to build a healthy organisation.

That means:
• We create surplus time, energy, finances in order to be ready for opportunities
• We discipline ourselves to create margin so we can think, rest and grow

13. We recognise that change and transitions are necessary in a healthy and growing organisation.

That means:
• Transitions are an important part of our
organisation, and we handle the process
with care and consideration
• The goal of transition is to find the best fit for every role and every individual
• We communicate transitions clearly
• We lead people well through transition
• We take care to follow the transitions plan for every transition

14. We take extreme ownership.

That means:
• We are faithful and trustworthy with what’s in our hands
• We don’t make excuses or blame
• We own the vision personally
• Our work ethic is a reflection of our personal conviction

15. We are constantly taking steps of faith with people and projects.

That means:
• We intentionally find ways to raise up and develop people into their God given gifts and talents
• We love seeing people succeed at something outside their comfort zone
• When someone is stretched in a task or a role, we are there to help, assist, resource, coach, cheer on and bring strength

That means:
• We cultivate a fun, exciting, enriching and fulfilling environment to work in
• We understand how important it is to hire the right people and we are rigorous in this process, and we know that this takes time
• We understand people are our greatest resource

19. We highly value our volunteers.

That means:
• We celebrate them
• We take time to think about the best way to serve them and help them grow
• We encourage them
• We honour their family life and their time
• We understand that they have other responsibilities

20. This is a job and a calling.

That means:
• We are privileged to receive an income to build the church
• We are grateful for any bonus, or any blessing we might receive but we don’t expect it
• We acknowledge that finances are an important part of our world, and we endeavour to pay people well for their work

21. We choose to be full of hope about our city, our country, our continent.

That means:
• We recruit people who love the country and the African continent
• We speak with honour when speaking about our country, our continent, it’s leaders and people in responsible positions.

This does not mean that we’re not honest about current realities. But we understand that building a nation is an optimistic and ambitious undertaking. Therefore, we don’t focus on the problems, we focus on God-given solutions.

22. We are both Hillsong and Africa, at the same time.

That means:
• Our identity is unique and recognizable
• Even if we would remove the signs from the building, when you walk into one of our gatherings you know you are welcome and you know that you are at Hillsong Africa
• We love to express Hillsong in our local voice
• We forever seek to present the gospel in a relevant way. We love our heritage, and we seek to serve our city, our country and our continent

23. We build unity.

That means:
• We endeavour to always see the bigger picture
• We understand that being unified doesn’t mean that we’ll always be in agreement about everything
• We are careful with our words, phrases and conversations
• We do not gossip or have unconstrained conver sations about other people that may not be true or do damage to their reputation
• We understand to stay unified requires a level of sacrifice from all of us

24. We are committed to constant improvement.

That means:
• We attempt to do a better job each time
• That we understand that what we have done in the past may not work anymore as we move forward
• We’re constantly learning in order to improve in all areas of our organisation
• We’re not afraid to try new ways of doing things
• We have a posture of learning, we remain humble and teachable
• We see growth and health as multi-dimensional including intellectual, spiritual and emotional